Terms and Conditions - Stance Golf

At Stance Golf, we want you to feel as confident in our gear as you do on the tee box. If your purchase isn’t a perfect fit, we’re here to help you get back on course.

Welcome to Stance Golf. By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
We reserve the right to refuse service to anyone for any reason at any time.
Prices for our products are subject to change without notice.

2. Products and Orders

Product Accuracy: We make every effort to display the colors, features, and details of our golf apparel, equipment, and accessories as accurately as possible. However, actual colors may vary depending on your device screen.
Availability: All items are subject to availability. We reserve the right to limit the sales or quantities of any product or service to any person, geographic region, or jurisdiction.
Pricing & Billing: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

3. Shipping & Delivery

Processing & Transit Time: All standard orders are processed and shipped within 5 to 7 business days (excluding weekends and public holidays).
Tracking: Once your order has dispatched, you will receive a shipping confirmation email containing your tracking number.
Address Accuracy: Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Delays: While we make every effort to deliver within the 5 to 7 business day window, shipping times are estimates and may be affected by factors beyond our control (e.g., carrier delays, extreme weather, peak holiday seasons).

4. Returns & Refunds

The Details

You have 30 days from the date of delivery to return or exchange your items. To be eligible for a return, please ensure your items meet the following “Fairway-Ready” criteria:

- Condition: Items must be unworn, unwashed, and unused.

- Original State: All original tags must be attached.

- Packaging: Items must be returned in their original packaging.

Note: Items that show signs of wear (e.g., deodorant marks, fragrance scents, fraying, abrasion or grass stains) will not be eligible for a refund or exchange.

Our Process

To ensure the highest quality for all our customers, we follow a strict review process:

1. Return Shipment: Once you ship your item back to us, please allow 5–7 business days for transit.

1. Inspection: Upon arrival, our team will thoroughly review the product to ensure it meets the criteria mentioned above.

1. Resolution: Once the inspection is complete and approved, we will process your refund or exchange.

Important: Refunds and exchanges will only be issued after we have received and successfully inspected the returned merchandise.

How to Start a Return

Ready to swap sizes or request a refund? Follow these steps:

1. Email us at support@stancegolf.co.za with your order number, list refund/exchange and we will get back to you.

1. Package your items securely in the original bag/box.

1. Affix the provided return label and drop it off at the designated carrier.

Refunds

Approved refunds will be credited back to your original payment method. Please note that it may take your bank or credit card company 5–10 business days to process and post the refund to your account.

Questions? Our caddy-level support team is here to help. Reach out at support@stancegolf.co.za

Shipping returns

To return your product, you should mail your product to: Clearwater Office Park, Millenium road & Christiaan de Wet Road, West Rand, Johannesburg, 1735.

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Intellectual Property

All content on this site—including logos, designs, text, graphics, trademarks, and product photos—is the exclusive property of Stance Golf and is protected by applicable copyright and trademark laws.

6. Limitation of Liability

Stance Golf shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or inability to use, our products or website.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.

8. Contact Information

For questions regarding these Terms and Conditions or your order, please reach out to us:

Email: support@stancegolf.co.za

STANCE GOLF